Direction · Retail & Hospitality

Booking, sales and money in one dashboard

Cafés, restaurants, hotels, studios, salons. Everywhere a customer picks a time, shows up and pays — and where revenue leaks between Instagram, the booking log and the till.

A coffee shop counter with a menu board
booking without an administrator
24/7booking without an administrator
sales channels covered by the AI assistant
2sales channels covered by the AI assistant
dashboard for every location
1dashboard for every location
the payment method Kazakhstan already uses
Kaspithe payment method Kazakhstan already uses

Problems

Where the money actually leaks

Five places where revenue drains out of a service business.

Customer journey and leak pointsa schema, not a measurement1Enquiryunanswered at nightAI assistant 24/72Bookingdouble bookingslots by resource3Visitno-showreminders4Paymentmanual reconciliationKaspi Pay5Returnnever came backloyaltyRed dot — where revenue leaks today; chip — which block of the system closes it.
  • Night enquiries on WhatsApp go unansweredAn AI manager answers around the clock from a knowledge base, understands voice and photos — IsraBot.
  • Double bookings and idle roomsBooking against the room, equipment and specialist: a slot cannot be sold twice.
  • A regular looks like a first-timerCRM with visit history, bonuses and loyalty tiers.
  • Shifts and payroll are counted by handShift plans, hours, payroll and bonuses — in the same system as sales.
  • Three locations, three realitiesOne dashboard for the network: revenue, occupancy and average ticket in real time.

What's included

Building blocks for a service business

A coffee shop has no use for studio lighting inventory — we assemble only what is needed.

Booking and scheduling

A widget and an admin panel: slots, rooms, equipment, buffers, deposits.

  • Website widget
  • Resources and buffers
  • Deposits

CRM and loyalty

A customer card, bonuses, tiers, promo codes, campaigns.

  • Visit history
  • Bonuses and tiers
  • Campaigns

AI sales manager

A self-hosted assistant on WhatsApp and Instagram: knowledge base, voice, receipt photos, follow-ups.

  • WhatsApp and Instagram
  • Voice and photos
  • Follow-ups and reviews

Till and POS

Sales, modifiers, shifts, Z-reports, stock, cost of goods.

  • Shifts and Z-reports
  • Stock
  • Cost of goods

Staff

Shift plans, hours, payroll, tips, checklists.

  • Shift plans
  • Payroll and bonuses
  • Checklists

Payments and analytics

Kaspi Pay, reconciliation, revenue and occupancy per location.

  • Kaspi Pay
  • Payment reconciliation
  • Network dashboard

Products

What already runs in the service industry

A studio platform and an AI sales assistant — both in production.

Retail & HospitalityStudio management SaaS

Envy

Envy is an all-in-one management platform for creative photo, video and podcast studios. It unifies online booking and resource scheduling, a CRM with loyalty and bonus programs, finance, payroll and HR, equipment tracking, a cafe POS and multi-branch analytics in a single dashboard. A built-in AI sales assistant handles client chats over WhatsApp and Instagram, with Kaspi Pay payments integrated.

  • Smart booking engine
  • AI WhatsApp sales bot
  • CRM & loyalty
View case
Retail & HospitalityAI bot · WhatsApp

IsraBot

IsraBot is a self-hosted AI sales and support manager for WhatsApp and Instagram, built on FastAPI and OpenAI function-calling. It replies from a hybrid keyword + embedding knowledge base, understands voice notes and photos (Whisper speech-to-text, vision receipt checks, ElevenLabs voice replies), and runs proactive follow-ups, reminders, review requests and broadcasts on its own. A Next.js admin workspace adds an operator inbox, no-code tools with MCP integrations, lead scoring and per-tenant settings.

  • WhatsApp & Instagram AI
  • Knowledge-base AI replies
  • Proactive follow-ups & broadcasts
View case
BusinessWebinar platform

Isra

Isra (isra.kz) is a Kazakhstan-based platform for hosting live webinars and auto-webinars. Run a broadcast once and the service records the video, chat and viewer actions, then replays it as an auto-webinar that sells on schedule 24/7. Everything lives in one window: moderated live chat, sales banners and CTA buttons, real-time analytics, per-attendee reports, and integrations with CRM (amoCRM, Bitrix24, Kommo) and Kaspi payments.

  • Live webinars
  • Auto-webinars 24/7
  • Analytics & reports
View case

Need a similar product or project?

Tell us about your task and we'll show how we'd build it.

Discuss a project

Launch

How this gets rolled out

  1. 1 week

    A day on site

    The booking log, the till, the chats and the shifts — where revenue leaks.

  2. 2–4 weeks

    One location, one scenario

    Booking or the AI assistant at a single location; staff learn on live customers.

  3. from 4 weeks

    Rolling out to the network

    The remaining locations, the till, loyalty, shifts, payments; data is migrated.

  4. ongoing

    Tuning by the numbers

    Occupancy, the funnel, assistant scenarios — this is where most of the upside is.

Effect

What changes after launch

Reference points for typical changes, not a guarantee. The baseline is your own data for the previous period.

Round the clock
enquiry handling

the AI assistant replies while the administrator sleeps

80%
of time spent on bookings and confirmations

the customer picks the slot

0
double bookings

a slot cannot be sold twice

Live
revenue across the network

instead of reconciling spreadsheets at month end

Questions

About service-industry projects

What chief engineers, security and procurement teams usually ask — with straight answers.

Next step

Show us how bookings and sales work today

One call and we will tell you what can be automated within a month — and what is better left alone.

  1. 1A day on site — 1 week
  2. 2One location, one scenario — 2–4 weeks
  3. 3Rolling out to the network — from 4 weeks

NDA from the first contact

Reply within one business day